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Posted on 22 Sep 2020
Fullwell Cross Medical Centre would like to clarify that our doors have been open to our patients throughout the pandemic and our staff have never worked harder.
We have made huge system changes to follow ever changing advice from NHS England over the last 6 months with the aim of keeping patients and staff safe.
Following national guidance from NHS England we telephone triage all GP appointments but when clinically appropriate and safe we see patients face to face and have been doing so throughout the pandemic. Between 1st March & 31st August, we consulted with 18,496 patients of which 5387 were seen in surgery using government guidance on PPE and social distancing.
The waiting room can now safely only have a certain number of patients in due to social distancing. Staff must change PPE and clean rooms between all patient contacts. We can not safely return to the previous system without putting people at risk.
We are continually sourcing PPE and extra equipment to keep staff and patients safe.
We reviewed an ever changing list of shielding patients, giving advice and support as needed.
We provide palliative care home visits to the dying, mental health support to those in distress and see face to face those who need examining. All while dealing with unprecedented amounts of phone advice, prescriptions, investigation results, hospital letters and work being passed back to us from secondary care.
We have started an in-house phlebotomy service to ensure that our patients are monitored effectively avoiding the current 2 month wait for a blood test.
We are dismayed by the media reports on general practice and would welcome our patients ongoing support in providing the best service we can within the constraints we face.