General Data Protection Regulations - Come in to effect on 25th May 2018
The GDPR requires the practice to process data ‘fairly’ and in a ‘transparent manner’ which is ‘easily accessible and easy to understand’. This means that we must provide information to patients about how the practice processes patient data in the form of ‘practice privacy notices’.
Practice Privacy Notices
The PPNs cover four key themes: provision of direct care; medical research and clinical audit; legal requirements to share; and national screening programmes.
Privacy Notice 1 - Provision of Direct Care
Privacy Notice 2 - Medical Research and National Clinical Audits
Privacy Notice 3 - National Screening Programmes
Privacy Notice 4 - Legal Requirements to Share Data
If a patient wishes to opt-out of sharing their data they can visit NHS Digital at https://digital.nhs.uk/services/national-data-opt-out-programme#section-1
Change in Telephone System
On 15th September 2017 we upgraded our telephone system to a cloud based system, this has been done in response to patients concerns that they are unable to get through to the practice. The system is capable of handling 50 calls at a time and may result in long waiting times before your call is answered, but unless we are extremely busy it should mean that you get through to the surgery on your first attempt and not get the engaged tone as on the previous system. Once through to the surgery you may be placed in another queue, depending on what option you select.
Evening and Weekend Appointments
This practice, together with Newbury Park Practice and Southdene Surgery are out of hours access hubs, meaning appointments are available from 6:30pm - 10:00pm every weekday and at weekends from 11:00am - 8:00pm. To book an appointment please telephone 020-3770-1888 between 2:00pm - 9:00pm weekdays and 9:00am - 4:00pm weekends
This website is designed to give you and your family all the information you require about the practice.
Our aim is to provide a high standard of care in all areas of family medicine and to provide time in consultations for patients to talk and discuss any aspects of their treatment or care.
We are a fully computerised practice, and all consultations, medical histories and test results are recorded on each patient's.