The Fullwell Cross Medical Centre - News

Computer Upgrade 3rd Feb 25

We are having a major computer upgrade on Monday 3rd February 2025, which will mean we will not be able to access our clinical system until 10am. Please only contact the surgery before 10am if you really need to as we will not be able to help you ...

Telephone Upgrade

We are upgrading our telephone system; the upgrade will take 1 week and will commence on Monday 23rd September 2024. This may cause some disruption to our service. The upgrade is being carried out in order to improve our patients experience in being able to contact the surgery. We apologise for any inconvenience this may cause.

Email Correspondence

Due to the increasing cost on the NHS of using text messages, we will wherever possible use email to communicate with patients. Please can all patients that have email accounts check them regularly if you are expecting to hear from us.

National Internet Issue

There is a National internet outage which is impacting our Medical Management System. The practice is open but our service is severely restricted, we are unable to access medical records or book appointments. This problem has been caused by a third ...

The wider Practice Team

Our practice has a multidisciplinary clinical team to deal with your needs. A GP is not always the person you need to see.

Patient survey results

The survey ran from 4 December 2023 and closed on 8 January 2024. Total responses were 630. This is made up of 627 online responses and 3 paper-based ones.

Veteran Friendly Practice

Fullwell Cross Medical Centre has been accredited as a veteran friendly practice.

Secondary Care

GP's are often asked to do follow-up treatment that should be carried out in secondary care, this is not part of our contract and have been done on a good will basis. This is becoming unsustainable due to the increasing demands from secondary care, therefore we will now be rejecting these requests.

Extra Clinical Staff

The practice has a wide and varied multidisciplinary clinical team, depending on your needs, you may be able to get help from someone other than your family doctor.

Update - Contacting Us

We would like to assure patients that there is no change to the ways that you access our practice or contact us. People can still telephone for advice, help and appointments or walk in during practice opening hours.