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The Fullwell Cross Medical Centre
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Patient Participation Group

The Patient Participation Group meets every month, please ask at reception for the date of the next meeting.

Patient Group Meeting Minutes

January 2021 (PDF, 154KB)

February 2021 (DOCX, 25KB)

March 2021 (PDF, 484KB)

April 2021 (PDF, 466KB)

November 2021 (PDF, 170KB)

January 2022 (PDF, 475KB)

February 2022 (PDF, 778KB)

April 2022 (PDF, 589KB)

June 2022 (PDF, 568KB)

October 2022 Part 1 (PDF, 604KB)

October 2022 Part 2 (PDF, 451KB)

November 2022 (PDF, 465KB)

January 2023 (PDF, 152KB)

February 2023 (PDF, 161KB)

April 2023 (PDF, 486KB)

July 2023

September 2023 (PDF, 488KB)

October 2023 (PDF, 488KB)

November 2023 (PDF, 466KB)

February 2024 (PDF, 166KB)

April 2024

June 2024

August 2024

October 2024

November 2024

January 2025

March 2025

April 2025


We are always looking for new members who have a genuine interest in helping improve the services at the surgery, it is not a place for personal issues to be raised. Please see below for our terms of reference.

Fullwell Cross Medical Centre Patient Participation Group (PPG)

Terms of Reference

Introduction

Section 242 of the NHS Act 2006 (formerly Section 11 of the Health and Social Care Act 2011) which came into force in November 2008, strengthened the statutory duty on all NHS organisations to make arrangements to consult and involve patients and the public in:

  • the planning and provision of services we commission
  • the development and consideration of proposals for changes in the way those services are provided
  • decisions made by us that affect the operation of those services

The duty applies when a proposal or decision impacts on the matter in which services are delivered of the range of services available.

Redbridge Clinical Commissioning Group (CCG) are keen that all GP practices in Redbridge have a PPG

Role and remit

Work in partnership with Fullwell Cross Medical Centre to help patients to take more responsibility for their health.

Foster improved communication between patients accessing the GP surgery and GP surgery staff.

Contribute to the continuous improvement of services and quality of care, ensuring that the GP practice is more responsive to the needs and wishes of patients.

Membership

The PPG will be made up of:

  • patient representatives who are registered at Fullwell Cross Medical Centre
  • a GP based at Fullwell Cross Medical Centre
  • a representative from the reception / admin team
  • the Practice Manager

The group should consist of no more than 20 patients.

Recruitment to the PPG will be through advertising – leaflets and posters – and word of mouth and any other appropriate method. e.g. GPs will be encouraged to mention the PPG to patients.

Meetings

Meetings will be held monthly at Fullwell Cross Medical Centre

Dates of meetings will be decided at the previous meeting and advertised on the PPG notice board.

Management of meetings

The role of Chairperson, Vice-Chairperson & Secretary will be held by three PPG members. Expressions of interest will be gathered and then the roles will be voted in by the PPG. The role will be held for 12 months.

All members are able to contact the Practice Manager with any questions or queries.

All members will be expected to adhere to a code of conduct and respect other members.

Quorum and decision-making

The quorum will be 6 PPG members

If a consensus cannot be reached, the majority view will be taken, if no clear majority then the chair or in their absence the vice chair shall have the deciding vote.

Confidentiality

All members of PPG to sign confidentiality agreements.

Terms of Reference Review

The terms of reference shall be reviewed on an annual basis

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The Fullwell Cross Medical Centre

1 Tomswood Hill, Barkingside, Ilford, Essex, IG6 2HG

  • 020 8500 0240
  • Please use the online enquiry form on our home page to message the surgery
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