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Patient survey results Posted or Updated on 31 Jan 2024

We launched a new appointment system in July 2023 that allows patients to request an appointment using the online contact form as well as through telephone or in person. This was introduced in response to patients finding it difficult to get through to the surgery by phone to make an appointment. Before this new system was introduced, the surgery had received negative reviews about making appointments on Google. Since introducing the online contact form, the reviews received for the surgery have improved.   

The survey ran from 4 December 2023 and closed on 8 January 2024.

Total responses were 630. This is made up of 627 online responses and 3 paper-based ones.

The results can be seen by openning the file below.

Results of the Fullwell Cross Patient Participation Group Survey.

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