Hospital Complaints Posted or Updated on 25 Mar 2024

If you have a complaint relating to your treatment in a Hospital please register your complaint with the Hospital's Patient Advice and Liaison Service (PAL'S).

PAL's can be contacted in the following ways:- 

• a ‘walk in’ service at both King George and Queen’s hospitals, open Monday to Friday from 9.00am to 4.30pm
• telephone Queen’s Hospital PALS office on 01708 435 454
• telephone King George Hospital PALS office on 020 8970 8234
• 24 hour freephone answerphone service on 0800 389 8324
• email at PALS@bhrhospitals.nhs.uk
• or you can request that we visit you on the ward if this is preferable