Skip to main content
  • Language
    • Afrikaans
    • Albanian
    • Arabic
    • Armenian
    • Azerbaijani
    • Basque
    • Belarusian
    • Bengali
    • Bulgarian
    • Catalan
    • Chinese (Simplified)
    • Chinese (Traditional)
    • Croatian
    • Czech
    • Danish
    • Dutch
    • Esperanto
    • Estonian
    • Filipino
    • Finnish
    • French
    • Galician
    • Georgian
    • German
    • Greek
    • Gujarati
    • Haitian Creole
    • Hebrew
    • Hindi
    • Hungarian
    • Icelandic
    • Indonesian
    • Irish
    • Italian
    • Japanese
    • Kannada
    • Korean
    • Lao
    • Latin
    • Latvian
    • Lithuanian
    • Macedonian
    • Malay
    • Maltese
    • Norwegian
    • Persian
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Serbian
    • Slovak
    • Slovenian
    • Spanish
    • Swahili
    • Swedish
    • Tamil
    • Telugu
    • Thai
    • Turkish
    • Ukrainian
    • Urdu
    • Vietnamese
    • Welsh
    • Yiddish
  • 020 8500 0240
  • Font Size
    • Increase Font Size
    • Decrease Font Size
    • Reset Font Size
The Fullwell Cross Medical Centre
Search
Show Main Menu
  • Home
  • Appointments
  • Prescriptions
  • Services
    • Clinics
    • Fit notes & Sick notes
    • Join the Practice
    • Online Services
    • Proxy Access
    • Test Results
    • Update your contact details
    • Services Index
  • Surgery Information
    • Our Team
    • Opening Times
    • Comments And Complaints
    • Friends and Family Test
    • Named Accountable GP
    • News
    • Patient Participation Group
    • Mission Statement
    • Practice Booklet
    • Practice Performance
    • Practice Policies
    • Surgery Information Index
  • Health Information & Support
    • COVID-19 & Flu
    • Find your NHS number
    • Health A to Z
    • Live Well
    • Eat Well
    • Medicines A to Z
    • NHS 111 Online
    • Early Pregnancy Assessment
    • Useful Resources
    • Childhood Immunisations - A Brighter Start to Life
    • Cancer Screening
    • NHS APP
    • What To Do In Time Of Bereavement
    • Useful Links
    • Get U Better
  • Contact Us

Zero Tolerance

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

  • using bad language or swearing at practice staff
  • any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
  • verbal abuse towards the staff in any form including verbally insulting the staff
  • any action that causes a member of staff to feel intimidated
  • racial abuse and sexual harassment will not be tolerated within this practice
  • persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible and explanations given when they cannot
  • causing damage/stealing from the Practice's premises, staff or patients
  • obtaining drugs and/or medical services fraudulently
  • we ask you to treat your GPs and their staff courteously at all times.

Removal from the practice list

A good patient-doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient-practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence e.g. when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it too difficult for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.

Share

  • Print
  • Facebook
  • Bluesky
  • X (Twitter)
  • LinkedIn
Local Services
Funeral
Plans
Community Pharmacy
Wills
& LPA
Advertise Your
Business Here

Site

  • Sign In
  • Sitemap
  • Back To Top

About

  • Disclaimer
  • Website Privacy
  • Website Accessibility
  • Cookies
  • Content Attribution

Contact

The Fullwell Cross Medical Centre

1 Tomswood Hill, Barkingside, Ilford, Essex, IG6 2HG

  • 020 8500 0240
  • Please use the online enquiry form on our home page to message the surgery
© Neighbourhood Direct Ltd  2025
Website supplied by Oldroyd Publishing Group

Loading...

Local Services
Funeral
Plans
Community Pharmacy
Wills
& LPA
Advertise Your
Business Here